Connect
Authenticate once against your platform's API with a service account scoped to read recordings and call metadata. No agent desktop install, no network appliance, no change to how calls are routed or recorded.
Home/Integrations
Integrations
Works with the stack
you already bought.
Overtone is not a replacement for your telephony platform, your recorder, or your workforce management suite. It is the analysis layer that sits across all of them — reads what they capture, and writes results back where your teams already work.
60+ certified connectors
REST API and webhooks
Custom connectors in ~2 weeks
Sync
Overtone discovers completed calls and pulls audio plus metadata — agent, queue, disposition, duration, and any custom attributes you already tag. Live-stream mode is available where the platform supports it.
Push back
Scores, coaching tasks, sentiment, and risk flags flow into your WFM, CRM, and BI stack. Your teams keep working in the tools they know; the intelligence just shows up there.
Telephony & CCaaS
Where the conversations happen.
Certified connectors for the platforms that run modern contact centers, cloud and on-premises alike. If your platform can hand us audio and a call record, we can analyze it.
Amazon Connect
Genesys Cloud CX
Genesys Engage
Avaya Experience Platform
Avaya Aura
NICE CXone
Cisco Webex Contact Center
Cisco UCCE / UCCX
RingCentral RingCX
RingCentral MVP
Five9
Talkdesk
Twilio Flex
8x8 XCaaS
Zoom Contact Center
Microsoft Teams Phone
Salesforce Service Cloud Voice
Vonage Contact Center
Dialpad
Mitel MiContact Center
Alvaria CX
Nextiva
Content Guru storm — Q4
Aircall — Q4
Recording, WFM & workforce engagement
Your quality program,
Your quality program,
not a second one.
Most buyers already own a workforce engagement suite. Overtone reads from its recorder and writes scores back into it, so coaching time gets scheduled against measured gaps rather than a supervisor's hunch — and nobody has to run two QA systems in parallel.
Verint Workforce Engagement
Verint Call Recording
Verint Quality Management
NICE IEX WFM
NICE Engage recording
Calabrio ONE
Alvaria WEM
Genesys WEM
Red Box recording
ASC Recording Insights
Dubber
injixo
Assembled
Playvox — Q4
What flows back into WFM
Overtone writes composite and per-dimension scores, coaching tasks with due dates, and evidence links onto the agent record — so the schedule your planners build already accounts for who needs time off the phones and why.
WriteComposite & dimension scoresPer call
WriteCoaching task + evidence linksOn trigger
WriteCompliance pass / failPer call
ReadAgent roster, queue, shiftHourly
ReadRecording index & metadataContinuous
CRM & service platforms
The outcome half of the equation.
Conversation quality only becomes a business metric once it is joined to what happened next. These connectors supply the outcome side — closed, saved, churned, escalated, resolved — that Outcome Intelligence needs.
Salesforce Service Cloud
Salesforce Sales Cloud
Microsoft Dynamics 365
ServiceNow CSM
Zendesk
HubSpot
Freshdesk
Pega Customer Service
Guidewire InsuranceSuite
Duck Creek
SAP Service Cloud
Epic Cheers — pilot
Data, warehouse & BI
Your numbers, in your
Your numbers, in your
reporting layer.
Overtone is a source system, not a walled garden. Every metric it computes is available to your warehouse and BI stack — including on-premises Power BI Report Server for deployments with no cloud egress.
Snowflake
Databricks
Microsoft Fabric
Azure Synapse
Amazon Redshift
Google BigQuery
SQL Server
Power BI
Power BI Report Server
Tableau
Looker
Apache Kafka
Amazon S3 / ADLS Gen2
Parquet / CSV drops
Identity
Single sign-on, including the on-prem kind.
Cloud identity where you have it, and classic directory authentication where you don't — because plenty of regulated environments still cannot take a dependency on a cloud IdP.
Microsoft Entra ID
Okta
Ping Identity
OneLogin
Active Directory
AD FS
SAML 2.0
OIDC / OAuth 2.0
SCIM provisioning
Build your own
If we don't have a connector, you can write one.
Everything the product does is available over a documented REST API with webhooks for event push. Homegrown recorder, in-house CRM, an internal scheduling system nobody outside your company has heard of — all fine.
POST/v2/callsSubmit audio
GET/v2/calls/{id}/transcriptDiarized
GET/v2/calls/{id}/scoresPer rubric
POST/v2/searchFull-text
POST/v2/queryNatural lang.
HOOKcall.scored · risk.flaggedPush
Typical custom connector build is around two weeks, and we do the first one with you as part of onboarding.
Check compatibility
Tell us what
Tell us what
you're running.
Send us your telephony platform, recorder, WFM suite, and CRM. We'll confirm exactly what connects out of the box, what needs configuration, and what we'd need to build.